Terms and Conditions for Vietnam Travel Agency:
Booking and Reservation:
a. All bookings and reservations made through Vietnam Travel Agency are subject to availability.
b. The customer must provide accurate and complete information at the time of booking.
c. A valid form of identification, such as a passport, may be required for international travel.
a. Full payment or a deposit, as specified by Vietnam Travel Agency, is required at the time of booking.
b. Payment can be made through accepted methods, including credit/debit cards, bank transfers, or cash.
c. Any additional fees, such as visa charges, taxes, or surcharges, are the responsibility of the customer and must be paid in full.
Cancellations and Refunds:
a. Cancellation policies vary depending on the specific travel package or service booked.
b. Customers must adhere to the cancellation policy specified by Vietnam Travel Agency.
c. Refunds, if applicable, will be processed according to the cancellation policy and may be subject to cancellation fees.
a. Vietnam Travel Agency strongly recommends that customers purchase travel insurance to protect against unforeseen circumstances.
b. It is the customer's responsibility to understand the coverage and terms of the travel insurance policy.
a. Customers are responsible for obtaining and ensuring the validity of all necessary travel documents, such as passports, visas, and health certificates.
b. Vietnam Travel Agency may provide assistance or guidance, but ultimate responsibility lies with the customer.
Changes and Modifications:
a. Any changes or modifications to a booking, including date changes, itinerary alterations, or passenger names, may be subject to fees or restrictions.
b. Vietnam Travel Agency will assist customers in making changes whenever possible, but availability and fees are determined by the travel service providers.
Travel Advisories and Restrictions:
a. Customers are responsible for staying informed about travel advisories, visa requirements, and any destination-specific restrictions or regulations.
b. Vietnam Travel Agency will provide general information but cannot be held responsible for changes in travel advisories or restrictions.
Liability and Disclaimers:
a. Vietnam Travel Agency acts as an intermediary between the customer and various travel service providers.
b. While Vietnam Travel Agency takes reasonable measures to ensure the accuracy of information, it cannot be held liable for errors, omissions, or changes made by third-party providers.
c. Vietnam Travel Agency is not liable for any personal injury, property damage, or other losses that may occur during travel.
Complaints and Disputes:
a. In the event of a complaint or dispute, customers should notify Vietnam Travel Agency promptly.
b. Vietnam Travel Agency will make reasonable efforts to resolve the issue, but it is subject to the terms and conditions set by the travel service providers.
Governing Law and Jurisdiction:
a. These terms and conditions are governed by the laws of the jurisdiction where Vietnam Travel Agency is registered.
b. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
By making a booking with Vietnam Travel Agency, customers acknowledge that they have read, understood, and agreed to these terms and conditions.